Reducing the Number of Calls to the Support Service
The consumer can investigate the issue on their own and in certain cases fix it by themselves. We can develop step-by-step guides for self diagnosis and fixing. At each step of the process, the program analyzes the current state of the system and suggests next steps.
Fewer On-Site Visits for Installers
There will be significant time and money savings with each on-site visit of the installer, due to preliminary understanding of what the issue is after upfront diagnostics have been performed by the consumer. As a result, the headcount of installers can be decreased.
The Opportunity to Use Less Qualified Personnel
Less qualified personnel can be appointed to: configure or change a receiver, change the LNB in case of easily accessible antenna, check the connections, or lay a new cable
Forward the Call to a Specialized Department
Operators will receive information about the issue even before the consumer calls to report the issue. The call will be directly forwarded to a specialized department instead of to the generic support line
An Accurate Work Order Estimate Prior to an On-Site Visit
If a problem occurred with the LNB or antenna configuration — the consumer can make a photo of the direction to the satellite can be taken and attached to the report. That way, operator will determine the level of labor and the cost of the repair
No Overstatement of Cost of Works on the Part of Contractors
The operator knows the type of fault and what the installer should do before the installer leaves. This ensures that the contractors do not overestimate the cost of work when troubleshooting the problem.
Service Quality Improvement
Because of upfront diagnostics, only defective or failed devices will be serviced. In some cases, we will refrain from servicing and simply ship failed new equipment to the customer. If you deal with contractors, this will allow complete control and oversight over their services
Generating Act of Conducted Work
It can be implemented that without a good signal, the act will not be generated at all. If a consumer is not willing to re-do the cables, an act can be generated with corresponding clauses that the consumer is aware of the existing issues
Solving Recurring Problems
In the case of unidentified periodic issues from the consumer with external equipment -- it creates an opportunity to install R.A.M.F. to find the problem in satellite system
Assess the Quality of Service Performed by External Installers and Dealers
A list can be generated for each installer of performed work orders, problem rates, and warranty periods. This feature is important for operator to control its dealers.
Detailed Statistics About the Quality of Equipment
Installed on a smartphone app can be enhanced with a bar code reader to be used for first-time installation. This will allow operator to obtain detailed statistics about the quality of equipment from different manufacturers and different shipments. The statistics will allow us to assess and control the suppliers.
Non-Specialized Stores Become More Important
Our technology allows consumers to locate problems, and provides guidance to troubleshoot the problems. Well-configured systems result in fewer device returns, and results in more satisfied consumers.
At the moment, all trading companies offer the same thing. We offer revolutionary new products. Which are very easy to advertise
Most receivers have very cheapened hardware. If you provide us with samples for comparison or detailed photos, we will describe in detail where and which nodes of competing models are cheaper and in which use cases this will cause problems for users
Increased Sales Efficiency Through Chain Stores
The number of returns will be minimized due to the super-easy installation of the antenna and due to the diagnostic and troubleshooting system
The Ability to Sell More to the Same Customer
For example, the cable from the antenna is connected to one TV. And there are only 3. Buying 3 receivers will allow the client to watch both the current broadcast and recordings on any of the three TVs
Significant Service Improvement
It is possible to remotely configure the receiver. Also, thanks to remote diagnostics, it becomes clear who to send to the client
Significant advantage of DVB over IPTV for mobile devices
The streaming function from the receiver does not depend on the incoming Internet, does not affect the speed of devices connected to the Internet, has much better image quality
The lower operator expenses lead to lower fees with the same profit
Lower Consumer Costs
Accurate problem diagnosis allows consumers to fix the issue themselves, in some cases. Сonsumers could buy a new LNB or new receiver, fix the connector, or lay a new cable, etc. This leads to lower expenses on the consumer’s side
If an on-site visit by a professional is required, the consumer is aware of the problem ahead of time, and won’t have to dispute or question the type of work performed or the charges. Transparent pricing results in happier consumers
We propose making the receiver a universal bridge between DVB and smartphones / tablets / computers and TVs.
Open Web API
Open Web API gives the opportunity to make your own or to modify applications and extensions. This applies not only to ordinary DVB functions but also to our unique R.A.M.F. and S.M.D.Network functions.
Simple device for any content - HD, 4K, 8K.
It is possible to transmit any DVB content (HD, 4K or even 8K) to network using simple cheap device.
One application for all content
Our technology creates an opportunity for using one application for IPTV and DVB
Easy to support
Many operators started to develop android set-top-boxes. But it is very hard to support them. It is much easier to support one application.
Cheap solution for a long time
Our devices provide significant cost savings. And they can be used even for 8k transmission
Unique goods and services
Every trademark owner can make his own applications and extensions. The hardware can be the same - but sw can be different!
We can develop Web API. And this will allow to add new features for the customers.
Easy-to-use for nonstandard situation
Our solution is very comfortable to use in cars, boats, trailers, etc.
Universal solution without adapters
Our devices can be connected via wi-fi and lan. Any DVB can be received without adapters
DVB solution for all platforms
We make it easy to receive any DVB content on any Android, iOS, Windows or Linux device.
Money saving solution
Our device is very cost-effective, and has many various applications
Technology # 3 Smart Media Devices Network (S.M.D.Net)
One network for all media devices
We propose making the receiver an easy-to-use and universal intermediary between smartphones / tablets / computers and TVs.
The receiver must be able not only display content on the TV, but also send it to any connected device within the local network. That is, be able to stream content to the local network
Play content from the web link
The receiver must play any TV youtube or other media content via a web link sent from an external device. Searching for content in the receiver itself, from our point of view, is extremely inconvenient and not rational
The consumer must be able to control the receiver remotely from a mobile device or a computer
All content must be available
The receiver must be playable and play any available content on the local network
Leave the competition behind with internet services
Thanks to the thoughtful design of our receivers, they will sell because of Internet services. And DVB broadcasting will be a complimentary service.
The ability to sell dvb content to those who do not have a TV at all
Receiver can be used even without connected TV set or a monitor as it will have its own Access Point and software remote control capability. Meaning a new type of customers who might not even have TV but need constant or periodic DVB-content.
Individual packages of TV channels
Since many clients’ receivers will be connected to the internet, you can gather the statistics of used channels. In a few months you will have details of consumer preferences and can then do targeted offerings, such as offering personalized channel selections.
Access Point, software remote control and streaming capabilities - and the receiver can be used without a TV or monitor which will be connected to it.
New market - devices for transmitting from a mobile gadget to a TV
You can organise mass sales in the market of special devices for transmitting content from a mobile gadget to a TV (miracast, googlecast and airplay devices).
Alternative device to android IPTV set-top boxes
Why you should search on an android set-top box when you can easily find it on your phone and send a link in order to play it then on the receiver? In this case, our device is a bridge between a smartphone/tablet/laptop/computer and a TV.
Connecting all smart devices and TV sets in a household to a single ecosystem. Any content can be played on any device.
DVB content without TV set
The receiver can be used even without TV set or a monitor as it will have its own access point, software remote control and streaming capability.
Streaming function from the receiver is independent from the speed of the internet or the number of connected devices, and has a superior quality of picture.
Bridge between smart devices and the TV Set
Why search for content on android box if you can easily find it on a smart phone and forward it to the receiver? In this case our device basically plays role of the bridge between all your smart devices and the TV set.